Terms and Conditions for goods and services supplied to you, including the use of www.sozai.co.uk (“our website”), cookery classes and events operated by Sozai Cooking School (“us” “we” “our”). Services include but are not limited to general cooking courses and classes, private cooking classes, catering and event booking. Goods include but not limited to gift vouchers and any products we sell in our website.
By booking a cookery classes and events with us, you agree that:
2. For in-person classes:
2.1. You will arrive at least 10 minutes ahead of the scheduled start time of your class, whether this be arriving in person for an in-person cooking class or connecting online for an online cooking class.
2.2. You will not attend if you have been unwell within the 48 hours before your class. This is to protect other participants and staff as illnesses can be spread through food. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained at paragraph 10 below).
2.3. You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
2.4. You will follow all our hygiene and safety instructions and procedures. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in a cookery class.
2.5. Only paying guests are permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
3. For online classes:
3.1. If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
3.2. It is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend the class you booked. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cookery class due to any technical issues.
3.3. You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
4. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
4.1. your preparation, storage, re-heating and consumption of food after your class;
4.2. any loss of personal property whilst on our premises;
4.3. any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
5. Our liability to you shall not exceed the total price charged for any classes you have paid for.
7. Bookings, rescheduling and cancellations
7.1. For scheduled and private cookery classes:
7.1.1. full payment is required to confirm a booking.
7.1.2. If you need to cancel or reschedule a booking you must contact us by emailing to email@example.com at least 7 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cookery class with less than 7 days’ notice.
7.1.3. The first rescheduling is free, however the subsequent rescheduling will be subject to £25 administration fee per class per attendee.
7.1.4. If you are unable to attend the class with less than 7 days’ notice, you may transfer the booking to another person. Please provide the name, email address, mobile number at least 24 hours before the class. Please note that we may not be able to cater for any dietary requirements.
7.2. For events:
7.2.1. A deposit of 50% of the full price of the class is required to confirm a booking. A full payment is required 14 days before the scheduled class/event.
7.2.2. If you need to reschedule a booking you must contact us by emailing to firstname.lastname@example.org
188.8.131.52. If you give us 14 days or more notice prior to the date of the class/event booked, we will reschedule the event at no additional cost, subject to availability.
184.108.40.206. If you give us less than 14 days’ notice, an administration charge £80 will apply.
7.2.3. A minimum charge and number of participants applies to all bookings for an event, and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants vary depends on the event booked and you will be advised about this minimum charge amount at the time of booking.
7.2.4. If you reduce the number of participants - subject to the minimum charge amount mentioned above which must be paid and cannot be refunded - our refund policy is as follows:
220.127.116.11. If you give us 14 days or more notice prior to the date of the event booked, we will refund 100% of the amount you paid for participants that are no longer attending.
18.104.22.168. If you give us less than 14 days’ notice and at least 72 hour’s notice, we will refund 50% of the amount you paid for the participants that are no longer attending.
22.214.171.124. If you give us less than 72 hour’s notice we are unfortunately unable to offer any refunds.
7.2.5. In the event that you cancel your booking in full, our refund policy is as follows:
126.96.36.199. If you give us 14 days or more notice prior to the booking date, we will refund 100% of your payment.
188.8.131.52. If you give us less than 14 days’ notice and at least 7 or more days’ notice prior to the booking time, we will refund 50% of your payment.
184.108.40.206. If you give us less than 7 days’ notice we are unable to offer any refunds.
7.2.6. You may request to increase the number of participants by contacting us by email or phone at least 7 days’ prior to the class/event date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately.
7.2.7. Final numbers and dietary requirements for your class must be confirmed no later than 7 days’ prior to the start time of the class/event in order to give us enough time to pre-order the necessary ingredients, staff and planning.
7.3. If a class/event is cancelled due to any circumstances beyond our reasonable control (e.g. adverse weather conditions, travel disruption, illnesses) we will try to agree with you a suitable date to reschedule the class/event. We are not liable for any failure to provide a room, service or facility due to circumstances beyond our reasonable control. The refund terms are designed to compensate for venue, staff and ingredient costs incurred or committed to in advance of the date of a confirmed booking.
8. No allowance or refund will be made for food, beverages, supplies or services that are not used or consumed at the class/event.
9. If you have an invoice query, you must notify us within 7 days of the invoice date. You are not entitled to withhold payment of any undisputed part of the charges in connection with any dispute or query.
Should you need to contact us, if you have any questions about these Terms and Conditions:
Contact us via our Website www.sozai.co.uk
Email us at email@example.com
Updated 4th February 2022